FAQ

  • Help with my orders

    If you have any problems with your order, please contact us at:
    support@waysactive.com

  • When will my order ship?

    As soon as an order enters our system, it is transferred and shipped as quickly as possible. During periods of high demand, this process may take longer than usual.

  • How long does shipping take?

    Since shipping varies significantly by destination, please refer to our shipping policy for estimated shipping times.

  • How can I track my order?

    Once the carrier has picked up your order, you will receive an email with the shipping status.

  • What happens if I receive the wrong product?

    Although this happens rarely, errors can occur, so you may receive the wrong product. In that case, please contact us here.

  • I have not received the discount code from the Newsletter

    If you haven't received it, it's probably gone to your SPAM folder. Check it out! If you haven't received it or it doesn't work, please email us at support@waysactive.com.

  • How can I contact you?

    Contact us here.